• This website can be accessed at www.uniwisp.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by UNIWISP (“Uniwisp”, “we”, “us” and “our”).
  • These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website.
  • These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
  • The Website enables you to shop online for an extensive range of Technology Goods including Computers and Laptops, Network Equipment, Computer Hardware and Software .
  • UNIWISP allows third party sellers to list and sell their Goods on the Website (each a “Third Party Seller”). UNIWISP will indicate on relevant product pages and checkout pages when Goods are for sale by a Third Party Seller. Certain terms in these Terms and Conditions only apply to purchases from Third Party Sellers, and others only apply to purchases from UNIWISP. This will be made clear in the relevant clause.


  • These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
  • These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
    • may limit the risk or liability of UNIWISP or a third party; and/or
    • may create risk or liability for the user; and/or
    • may compel the user to indemnify UNIWISP or a third party; and/or
    • serves as an acknowledgement, by the user, of a fact.
  • Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
  • If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask UNIWISP to explain it to you before you accept the Terms and Conditions or continue using the Website. If you are unfamiliar with Software Purchases, please pay particular attention to clause 10 below, which describes the nature, functionality, usage rights and delivery of Software.
  • Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or UNIWISP in terms of the CPA.
  • UNIWISP permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.


  • Please refer to our Returns Policy for more information about returning products (and related refunds, replacements or repairs).
  • The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).


  • Only registered users may order Goods on the Website.
  • To register as a user, you must provide a unique username and password and provide certain information and personal details to UNIWISP. You will need to use your unique username and password to access the Website in order to purchase Goods.
  • You agree and warrant that your username and password shall:
    •  be used for personal use only; and
    • not be disclosed by you to any third party.
  • For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.
  • You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
  • You agree to notify UNIWISP immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
  • By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
  • You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised UNIWISP representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
  • You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
  • You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised UNIWISP representative.


  • Registered users may place orders for Goods, which UNIWISP or the Third Party Seller may accept or reject. Whether or not UNIWISP or the Third Party Seller accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by UNIWISP for the Goods.
  • NOTE: UNIWISP or the Third Party Seller will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and UNIWISP or the Third Party Seller come into effect (the “Sale”). This is regardless of any communication from UNIWISP stating that your order or payment has been confirmed. UNIWISP will indicate the rejection of your order (by UNIWISP itself or the Third Party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
  • Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may return the Goods only in accordance with the Returns Policy.
  • Placing Goods in a wish list or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold UNIWISP or the Third Party Seller liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
  • You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by UNIWISP, UNIWISP will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, UNIWISP will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.
  • In the case of Goods for sale by a Third Party Seller, UNIWISP relies on inventory information supplied by the relevant Third Party Seller and UNIWISP accordingly bears no liability for any inaccuracies in the information supplied to it. Consequently, should you order any Goods from a Third Party Seller which are in fact sold-out, any resulting dispute should be resolved between you and the relevant Third Party Seller, your respective rights and obligations being as set out in these Terms and Conditions.
  • Certain Goods may not be purchased for re-sale. Should we suspect that any such Goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
  • Please see details relating to Pre-orders in our FAQ’s: Pre-Order, which are incorporated by reference.


  • We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
  • Whether the Goods are for sale by UNIWISP or a Third Party Seller, payment can be made for Goods via –
    • debit card;
    • credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
    • direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. UNIWISP will not accept your order if payment has not been received;
    • Instant EFT;
    • MasterPass;
    • UNIWISP Vouchers; and
    • BitCoin.
  • The above payment options are explained in more detail in our Frequently Asked Questions (“FAQ”): Payment, which are incorporated by reference.
  • You may contact us via our Help page to obtain a full record of your payment. We will also send you email communications about your order and payment.
  • Once you have selected your payment method (save for cash on delivery or direct bank deposit), you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.


  • UNIWISP offers more than one method of delivery of Goods to you, but mainly via ARAMEX Courier Services.
  • For more information about delivery, please see our FAQs: Shipping and Delivery, which are incorporated into these Terms by reference. Our delivery charges are subject to change at any time, without prior notice to you, so please check the FAQs for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out.
  • Where it accepts your order, UNIWISP or the Third Party Seller will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
  • UNIWISP’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. UNIWISP is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.


  • We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
  • UNIWISP shall not be bound by any incorrect information regarding our products displayed on any third party websites.


  • UNIWISP may from time to time make physical or electronic gift vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”) available for use on the Website towards the purchase of UNIWISP Goods. Gift Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended. More specifically;
  • Gift Vouchers;
    • Gift Vouchers that are purchased by registered users are valid for 3 years after Sale. Gift Vouchers that UNIWISP gives away for free are valid for the period stated thereon. In each case, if your Voucher has not been used within that period, it will expire;
    • Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased. If your Gift Voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other payment methods.
    • UNIWISP is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after it has delivered the Gift Voucher to you or the email address nominated by you.
  • Coupons;
    • There are two types of Coupons; a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).
    • Coupons are issued in UNIWISP’s sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
    • As a general rule, and unless specified otherwise on the specific Coupon itself:
      • each Coupon can only be used once;
      • only one Coupon can be used per order;
      • only one Coupon can be used on the Website per person per promotion/campaign;
    • Percentage Coupons may only be redeemed on purchases with a total cart value of less than R5,000;
    • where a Percentage Coupon has been used and you wish to cancel any items in the order prior to making payment, the entire order must be cancelled. You will be issued with a new Percentage Coupon and will need to place the order again, without the item that you wished to cancel;
    • a Coupon must be used at check-out – it cannot be used later on existing orders; and
    • the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
    • Coupons cannot be used to buy Gift Vouchers or other Coupons, and cannot be exchanged or refunded for cash or credit. UNIWISP is not responsible for any harm due to the loss, unauthorised use or distribution of a Coupon.
    • If for any reason a Coupon does not reflect on the final amount due from you at check-out, you can contact us here to confirm if the Coupon is still valid. If UNIWISP confirms that the Coupon is still valid and you have already placed your order, you can choose whether to cancel the order and place it again with the Coupon, or you can use the Coupon on your next order within the limitations of the specific Coupon’s terms and conditions.
    • You may be required to submit the original communication containing the Coupon code, and any other information reasonably requested by UNIWISP, before you are able to use a Coupon.
    • Click here for instructions on how to use/redeem a promotional coupon.


  • Date Limited Deals
    • Date Limited Deals (“Deals”) will be available from 7am on the specified Start Date and and end at 23:59pm on the specified End Date. Deals will expire no later than one minute to midnight on the End Date. However, Deals have a stock limit and may expire earlier if stock runs out.
    • Deal quantities are limited and as such, after a Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as a Deal).
    • We do not guarantee a specific saving. The extent of the Deal or discount is at the sole discretion of UNIWISP.
    • Only one of each Deal may be purchased per customer.
    • Adding a Deal to your cart, or completing your order for a Deal without paying for it, does not reserve the item for you. UNIWISP must receive payment from you within 3 days of you placing your order for a Deal, otherwise we will cancel your order.
    • UNIWISP will reserve stock for customers in the order in which it receives payment. Therefore if you pay via EFT, you might not get your item because UNIWISP may only receive payment from you a few days later, and in the meantime the Deal might sell out to customers paying immediately.
    • The List Price shown in respect of Deals and other discounted Goods is the recommended retail price suggested to us by the supplier of the relevant product. Where the supplier has not provided a recommended retail price, an estimate may be provided. Where a product is offered for sale by a Third Party Seller, the List Price may be provided by the Third Party Seller.
    • By purchasing any Deal, you are also automatically opting in for our Deals & Promotions Newsletter as well as our General Newsletter (you may opt-out of these newsletters at any time). Opting out of these newsletters after purchase will not affect the value of the Goods purchased.
  • Bundle Deals
    • We may from time to time offer bundle deals for sale under the Bundle Deals tab on the Website (“Bundles”). Each Bundle Deal will consist of two or more products that either we or you (as provided on the Website) have combined together in a single bundle.
    • Any saving or discount resulting from purchasing a Bundle Deal instead of its component products separately may be applied to any of the component products individually in our sole discretion. The actual purchase price (after applying and applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history.
    • A Bundle Deal should be distinguished from a pre-packed bundle compiled by our supplier and supplied to us as a single unit (“Pre-packed Bundles”). Any saving or discount in respect of a Pre-Packed Bundle will be applied only to the total bundle price and not to the prices of the individual component products.


  • We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
  • Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –
    • your name and surname;
    • your email address;
    • your physical address;
    • your gender;
    • your date of birth.
  • Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
  • You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
  • Subject to clause 13 below, we will not, without your express consent:
    • use your personal information for any purpose other than as set out below:
    • in relation to the ordering, sale and delivery of Goods;
    • to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
    • to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
    • to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or
    • disclose your personal information to any third party other than as set out below:
    • to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
    • to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
    • to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
    • to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
    • to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
  • We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, UNIWISP is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
  • We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.
  • Ratings and Reviews: When you provide a rating or review of a Product, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.
  • We will –
    • treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
    • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
    • provide you with access to your personal information to view and/or update personal details;
    • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
    • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
    • upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
  • We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
  • UNIWISP undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.
  • Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
  • If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than UNIWISP, UNIWISP SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
  • This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this clause.


  • UNIWISP may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
  • Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.
  • Electronic communications
  • When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions or partners electronically in accordance with our privacy policy as set out in clause 11 above.


  • The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of UNIWISP, its advertisers and/or sponsors and/or is licensed to UNIWISP.
  • You will not acquire any right, title or interest in or to the Website or the Website Content.
  • Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact us via our Help page.
  • Where any of the Website Content has been licensed to UNIWISP or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.


  • The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
  • Whilst UNIWISP takes reasonable measures to ensure that the content of the Website is accurate and complete, UNIWISP makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by UNIWISP’s representatives, UNIWISP shall not be bound thereby.
  • UNIWISP disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
  • Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
  • Any views or statements made or expressed on the Website are not necessarily the views of UNIWISP, its directors, employees and/or agents.
  • In addition to the disclaimers contained elsewhere in these Terms and Conditions, UNIWISP also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or willful misconduct of UNIWISP, its employees, agents or authorised representatives. UNIWISP thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.


  • This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and UNIWISP is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.
  • Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.


  • UNIWISP cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or willful misconduct of UNIWISP, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of our Help page.


  • We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.
  • UNIWISP may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that UNIWISP will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.
  • If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.
  • UNIWISP is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by UNIWISP to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and UNIWISP, in whole or in part, on notice to you. UNIWISP shall only be liable to refund monies already paid by you (see UNIWISP’s Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.
  • At any time, you can choose to stop using the Website, with or without notice to UNIWISP.


  • These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
  • In the event of any dispute arising between you and UNIWISP, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Gauteng Division, Johannesburg) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
  • Nothing in this clause 18 or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.


  • UNIWISP hereby selects Madisson Square, 39 Sitrus Crescent, Nelspruit, 1200, as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). UNIWISP may change this address from time to time by updating these Terms and Conditions.
  • You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving UNIWISP not less than 7 days’ notice in writing.
  • Notices must be sent either by hand, prepaid registered post or email and must be in English. All notices sent –
    • by hand will be deemed to have been received on the date of delivery;
    • by prepaid registered post, will be deemed to have been received 10 days after the date of posting;
    • by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.


  • As an online retailer we are bound to participate under the Consumer Goods and Services Industry Code. An electronic copy of this Code is available at http://www.cgso.org.za/downloads/. If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please get in touch with us via our CONTACT page.
  • If we don’t resolve your complaint within 15 (fifteen) business days of you having notified us of it, you are entitled to approach the Consumer Goods and Services Ombud (“CGSO”), to assist in resolving the dispute. The CGSO’s contact details are: Website: http://www.cgso.org.za/ Sharecall: 0860 000 272 Email: complaints@cgso.org.za


  • For the purposes of the ECT Act, UNIWISP’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:
  • Full name: UNIWISP (Pty), a private company registered in South Africa.
  • Main business: Internet Service Provider
  • Physical address for receipt of legal service (also postal and street address): Madisson Square, 39 Sitrus Crescent, Nelspruit, 1200 (marked for attention: CEO and Legal)
  • Office bearers: Marius Botha, Desmond Cogill
  • Phone number: +27 13 590 0521
  • Email address: info@uniwisp.co.za
  • PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act 2000 may be downloaded from here.


  • UNIWISP may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
  • You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
  • Any failure on the part of you or UNIWISP to enforce any right in terms hereof shall not constitute a waiver of that right.
  • If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
  • No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
  • No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
  • These Terms and Conditions contain the whole agreement between you and UNIWISP and no other warranty or undertaking is valid, unless contained in this document between the parties.

1.         The Following Terms Shall Have The Meanings Assigned To Them Hereunder, Namely:

1.1       UNIWISP means UNIWISP (PTY) Ltd, Registration No: 2019/094611/07.

1.2       CUSTOMER means the party referred to as the signatory to this agreement as expressed in the application document on the face of this agreement.

1.3       EFFECTIVE DATE means, notwithstanding the date of signature of this agreement, the date of delivery of the terminal equipment to the customer or alternatively the registration of the customer to the relevant service, irrespective of whether or not the customer has stored or activated the terminal equipment and/or commenced using the service in question.

1.4       INITIAL PERIOD means the initial contract term of the service as set out in this application document.

1.5       SERVICES means the business and Information Exchange services as contained in the service schedule (attached) incorporating all software and equipment where necessary for the provision of the services.

1.6       VAT means Value-Added Tax as defined in the Value-Added Tax Act 89 of 1991.

1.7       PSTN means the Public Switched Telecommunications Network which provides services in terms of the Telecommunications Act 103 of 1996 as amended.

1.8       RICA means the Regulations of Interception of Communication related to the Information Act 70 of 2002.


2.1       The agreement shall commence upon the effective date on which the first service is provided to the customer and shall endure for an initial period of 12/24 (TWELVE/TWENTY-FOUR) months. Each service supplied by UNIWISP shall automatically be renewed for a further 12/24 (TWELVE/TWENTY-FOUR) months after the initial period unless either party gives the other written notice not less than 90 (NINETY) days prior to the end of any 12/24-month period.


3.1       All services provided by UNIWISP shall be charged as of the effective date.

3.2       All prices are specified in the service schedule annexed hereto which forms part of this agreement:

3.3       VAT and any other taxes or duties imposed by any regulatory authority which the customer may become obliged to pay by virtue of using the service.

3.4       Where relevant, the customer will be obliged to pay the monthly charges in advance and where monthly charges are applicable the customer will be invoiced in advance and all payments due shall be settled monthly within 7 (seven) days of date from statement.

3.5       Any amount which is due for payment by the customer to UNIWISP in terms of this service agreement which is not paid on due date shall bear interest calculated from the due date until payment at a rate equal to the prime overdraft rate plus 2.5% (two and a half percent) charged by Standard Bank from time to time monthly in arrears.


4.1       UNIWISP shall be entitled, from time to time, by providing the customer with 30 (THIRTY) day’s prior written notice, to increase the monthly fees in the event that:

4.2       There are any fluctuations in the Rand/Dollar/Pound/Euro which directly influences the routing of the service and/or any other network provider fees which increase during the period of the agreement.


5.1       The customer hereby authorizes UNIWISP to debit his/her/its elected bank account for the set-up fees and monthly fees as applicable to the designated service.

5.2       Where the customer elects to pay for the services via a debit order facility, the customer shall ensure that sufficient funds are available in the customer’s account on the date of withdrawal elected by the customer. Should there be insufficient funds in the customer’s account on the withdrawal date, the customer shall be liable for all bank charges, penalties and interest which are levied by the bank from time to time, together with a handling charge of R150.00 (O) levied by UNIWISP for administration charges for each and every charge back.

6.         SURGES

6.1       The customer accepts that there is a likelihood of a surge of Internet activity at certain times throughout a 24-hour cycle and to the extent that surges materialize, that a slowing down of download speed would result


7.1       The customer shall comply strictly with the Codes of Conduct which are provided by the various network providers the terms and conditions of which can be obtained from UNIWISP on request. The customer may not at any time use the service provided by UNIWISP in contravention of any South African law.

7.2       The customer shall not commit or attempt to commit any act or omission which directly or indirectly in any way damages the UNIWISP technical infrastructure or impairs or precludes UNIWISP from being able to provide the service in a reasonable and professional manner.

7.3       The customer is prohibited from selling or otherwise dealing in the service of UNIWISP in any manner whatsoever without obtaining the prior written consent of UNIWISP.

7.4       The customer may not, under any circumstances, resile from this service agreement or withhold or defer payment or be entitled to a reduction in any of the charges pursuant to this agreement if UNIWISP interrupts the service to the customer for any reason whatsoever.

8.         WARRANTY

8.1       UNIWISP does not make any representations nor gives any warranties or guarantees of any nature whatsoever in respect of the services that UNIWISP will offer to the customer and all warranties which are implied or residual at common law are hereby expressly excluded.

8.2       UNIWISP does not warrant or guarantee that the content, data or information transmitted by any of the customers using the service or be preserved or sustained in its entirety or be delivered to any or all of the intended recipients or will be suitable for any purpose.

8.3       UNIWISP does not warrant or guarantee that the content, information or data transmitted using the service will be free of inaccuracies or defects or bugs or viruses or any kind or will be secured against intrusion by unauthorized third parties.


9.1       The customer hereby authorized UNIWISP to forward the information (data / e-mail) received on the UNIWISP technology platform and, where applicable, forward via e-mail or the internet to a third party or the customer. UNIWISP shall be entitled to use the forwarded data to develop profiles of data volumes, geographic originations and destinations and other related information. This information can be used by UNIWISP to develop statistical models, profiles and similar marketing and business tools.

9.2       UNIWISP shall not use the content of the data, nor shall UNIWISP allow any third-party access to such data without the customer’s written consent. Should UNIWISP receive a written authority or Court order from a valid Court of Law in South Africa requesting access to the said information, then the customer hereby authorizes UNIWISP to hand such content over to the delegated legal authority requesting access.

10.       BREACH

10.1     If the customer breaches any of the terms or conditions of this agreement and fails to remedy such breach or pay any amount which is due within 7 (seven) days after receiving written notice from UNIWISP; or

10.1.1  commits any act of insolvency; or

10.1.2  endeavors to compromise any of its creditors; or

10.1.3  causes anything to be done which may prejudice UNIWISP rights in terms of this agreement; or

10.1.4  is placed in liquidation or judicial management; or

10.1.5  is voluntarily surrendered

10.2     then in such event UNIWISP shall have the right, without prejudice to any other of its rights, to:

10.2.1  suspend or terminate the service;

10.2.2  treat as immediately due and payable, all outstanding amounts which would otherwise become due and payable over the unexpired period of the agreement;

10.2.3  cancel this service agreement.

10.3     All the above shall, in any event, be without prejudice to rights to claim damages.

10.4     In the event that UNIWISP is obliged to seek legal recovery of any outstanding amounts or the enforcement of any of UNIWISP’s rights in terms of this agreement, then the client shall be liable for all costs including costs on an attorney and own client scale whether incurred prior or during the institution of legal proceedings or judgment has been granted.


11.1     All intellectual property relating to or used in connection with the services provided by UNIWISP in terms of this agreement shall belong to UNIWISP. The customer undertakes that it shall at no time expose any third party to the intellectual property of UNIWISP nor copy, modify, tamper, decompile or reverse engineer any of the intellectual property owned by UNIWISP.

12.       INDEMNITY

12.1     The customer hereby unconditionally and irrevocably indemnifies UNIWISP including its employees, directors or any of its agents, distributors, independent contractors or dealers, against any claims of whatsoever nature which may be brought against UNIWISP its employees, directors, agents, distributors or independent contractors by any person of whatsoever nature arising out of connected with the provision of, or the failure to provide, the service as reflected in this agreement, including any claims resulting from any willful or any negligent acts or omissions on the part of UNIWISP its employees, directors, agents, distributors, independent contractors or dealers. In addition, the customer hereby releases and discharges UNIWISP its employees and its agents from all liabilities relating to any peril or event under an appropriate insurance contract, it being expressly understood and agreed that no insurer shall have any rights of subrogation against UNIWISP its employees, directors, agents, distributors or independent contractors.

13.       CESSION

13.1     The customer shall not be entitled to seek or assign any rights and/or obligations which it may have in terms of this agreement to any third party unless consented in writing by UNIWISP.


14.1     This agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa and all disputes, actions and other matters relating thereto shall be determined in accordance with South African law by a South African Court having jurisdiction.


15.1     No variation, amendment or alteration to any of the terms and conditions of this agreement shall be of any force or effect unless they have been reduced to writing and have been signed by the parties or by their duly authorized representatives. The parties agree that no other terms or conditions, whether oral or written, and whether express or implied, apply to this agreement.

16.       WAIVER

16.1     No extension of time or waiver or relaxation of any of the provisions or terms of this agreement will be binding for any purpose unless expressed in writing and signed by the parties giving the same, and any such waiver will be effective only in a specific instance and for the purpose given. No failure or delay on the part of either party in exercising any rights, power or privilege will operate as a waiver, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof with the exercise of any other right, power or privilege.


17.1     UNIWISP shall not be liable for non-performance in terms of this agreement to the extent that non-performance is caused by any event or condition beyond the control of UNIWISP. Will not be able to supply the service in terms of this agreement in the event that there is any fault with the PSTN and/or any other of the radio networks used by UNIWISP in the delivery of the service and/or any other Internet service provider used in the provision of this service. In particular, UNIWISP will be unable to deliver the service in the event that there is any act of sabotage, act of war, interruption of transport, lock-outs, floods, storm or fire.


For all purposes, including but not by way of limited, the giving of any notice, the making of any communication and the serving of any process, Customer chooses its domicilium citandi et executandi (“domicilium”) at the physical address appearing on the application form to which these Standard Terms and Conditions are attached. UNIWISP chooses its domicilium citandi et executandi (“domicilium”) at 4 Rothery Street, Bougainvilla Complex Unit No. 1 and Unit No. 4, Nelspruit, South Africa. Either party shall be entitled from time to time to vary its domicilium and shall be obliged to give notice to the other within 10 (ten) days of the said change. Any notice which either party may give to the other shall be posted by prepaid registered post or hand delivered to the other party’s domicilium and shall be presumed, unless the contrary is proved by the party to whom it is addressed, to have been received by that party on the 10th (tenth) day after the date of posting or on the day of delivery as the case may be.


19.1     UNIWISP may request the customer to pay a deposit for these services prior to UNIWISP allowing the customer to use such services. Once the value of the deposit has been deducted against the services rendered/fulfilled by UNIWISP no further services will be provided until a further deposit is paid by the customer.

20.       GENERAL

20.1     The following is included in UNIWISP service, is part

of the package and cannot be excluded:

(a)        Content Filtering (WAPA Compliance)
(b)        Virus Scanning
(c)        Fire Wall Services
(d)       Quality of Service Management

20.2     The customer understands that this service is subject to the provisions of RICA, and the customer acknowledges UNIWISP’s right to intercept, block, filter, read, delete and disclose all communications sent or posted of received via UNIWISP’s network. RICA may be accessed from http://www.internet.org.za/ricpci.html.