24/7 availability
Our NOC operates around the clock. Day or night, we answer within 15 minutes.
We never sleep
Business Support with a heartbeat
24/7/365 · 15‑minute response · certified technicians · proactive monitoring · same‑day on‑site.
NOC status · live --:--
StatusOn duty
Channels openPhone · WhatsApp · Email
Response target< 15 min
On‑site (critical)≤ 4 h
Why choose us
Support that answers, day or night
Certified technicians
CCNP, Fortinet NSE, MikroTik, Ubiquiti and CompTIA certified engineers.
Proactive monitoring
We detect issues before you notice — automated alerts and predictive analysis.
Same‑day on‑site
For critical issues, a technician arrives within 4 hours – anywhere in Mpumalanga.
Smart troubleshooter
Fix it in two minutes — or we call you
Pick the service and the symptom. You’ll get the same first steps our engineers use; if it’s still broken, request a callback with one tap.
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Comprehensive support
We support every part of your business IT
From fibre to firewalls, from cameras to cloud – our team is trained across the full UNIWISP portfolio.
Fibre & wireless internetCCTV & security systemsServer & data centre hosting
VoIP & unified communicationsNext‑gen firewalls & VPNCloud backup & disaster recovery
Structured cabling & racksSmart solutions & IoTNetwork performance optimisation
How it works
Your support journey
- Contact
Call, email or WhatsApp – we answer in under 15 minutes.
- Diagnose
Remote triage by a senior engineer.
- Resolve
Fixed remotely or on‑site within 4 hours.
- Follow‑up
Root‑cause analysis and a prevention report.
“UNIWISP’s business support is phenomenal. They once fixed our server at 2am on a Sunday. Their technicians actually know what they’re doing.”
“We migrated our entire VoIP system with zero downtime. Their support team stayed on the line until every phone worked perfectly.”
Our technicians hold world‑class certifications
Cisco CCNPFortinet NSE 4+MikroTik MTCNAUbiquiti UEWACompTIA Network+VMware VCP
Add it to any package
Your business never sleeps – neither do we
Add UNIWISP Business Support to any service package and get priority access to our top‑tier engineers.