UNIWISP
Terms of Service
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Legal agreement

Terms of Service

These Terms govern your use of UNIWISP’s internet, VoIP, CCTV and networking services. Please read them carefully before subscribing.

Effective date: May 20266 min readRepublic of South Africa
Notice calculator
7 daysto pay each invoice 10%possible late penalty 30 daysnotice of price changes 30 daysnotice to cancel 14 daysto return equipment 99.9%uptime guarantee

Agreement overview

By using any UNIWISP service (fibre, wireless, VoIP, CCTV, data centre, smart solutions), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

TL;DRUsing our services means you accept these terms — for yourself or your company.

Services provided

UNIWISP offers:

  • Fibre‑to‑the‑home (FTTH) and business fibre connections.
  • Fixed wireless internet (LTE/5G) for rural and hard‑to‑reach areas.
  • VoIP telephony with unlimited local calling and advanced features.
  • AI‑powered CCTV security systems and remote monitoring.
  • Data centre hosting, cloud solutions and smart home automation.
UNIWISP services

Acceptable use policy

You agree not to misuse our services. Prohibited activities include:

  • Illegal file sharing, copyright infringement or hacking attempts.
  • Sending spam, malware or engaging in denial‑of‑service attacks.
  • Reselling or sharing your connection outside your household/business premises.
  • Using our VoIP service for auto‑dialling, robocalls or fraudulent activities.

Violation may result in immediate suspension or termination of services.

Fair use policy
TL;DRUse it legally, don’t resell it, don’t spam. Breaking this can end your service.

Payment & billing

All fees are billed monthly in advance. Invoices are sent via email and are payable within 7 days. Late payments may incur a 10% penalty and service suspension. A once‑off installation fee may apply (waived on selected promotions). Prices are subject to change with 30 days’ notice.

PCI‑DSS compliantVAT invoices provided
Secure payment
TL;DRPay monthly upfront within 7 days. Late = up to 10% extra. We warn you 30 days before prices change.

Service level agreement

We guarantee:

  • 99.9% network uptime (excluding scheduled maintenance).
  • 24/7 technical support – average response under 2 hours.
  • On‑site repair within 48 hours for business customers (SLA).

Credits are available for verified outages exceeding our uptime guarantee. See SLA Guarantees for business and enterprise levels.

Service level agreement

Limitation of liability

To the maximum extent permitted by law, UNIWISP shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business interruption, arising out of or related to your use of our services. Our total aggregate liability shall not exceed the amount you paid us during the three (3) months preceding the event giving rise to the claim.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under South African law.

TL;DROur liability is capped at what you paid in the last 3 months — except where the law says it can’t be.

Termination

Either party may terminate this agreement:

  • By providing 30 days’ written notice (no early termination fee).
  • Immediately by UNIWISP if you breach any term (e.g. non‑payment, AUP violation).
  • Upon expiry of the fixed term for promotional contracts (e.g. 12‑month fibre deals).

Upon termination, you must return any rented equipment (e.g. routers, ONTs) within 14 days.

Service termination

Notice & returns calculator

Pick the day you give written notice — we’ll show your last service day and the equipment return deadline under clause 6.

Governing law & dispute resolution

Gavel and law

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms shall first be attempted to be resolved through good‑faith negotiations. If unresolved, disputes will be submitted to arbitration in Nelspruit, Mpumalanga, in accordance with the Arbitration Foundation of Southern Africa (AFSA) rules.

legal@uniwisp.co.za+27 13 880 0500

12 Nelspruit Business Park, Mpumalanga, 1200

UNIWISP (Pty) Ltd – Registration No. 2009/123456/07. We may modify these Terms at any time; material changes will be notified via email or a prominent notice on our website. Continued use of our services constitutes acceptance of the revised Terms.