Standard SLA
For home & small business
99.5%
- 99.5% uptime
- 2‑hour response (business hours)
- Next‑day on‑site repair
- 5% credit for downtime
Our promise to you
Service level guarantees
99.99% uptime · 15‑minute response · 4‑hour fix · financial credits · transparent reporting.
0Network uptime SLA
0First response time
0Max repair time
0Credit guarantee
Choose your guarantee
Three levels of certainty
Tap a certificate to see its credits in the calculator.
Business SLA
For growing companies
99.9%
- 99.9% uptime
- 30‑minute response (24/7)
- 4‑hour on‑site repair
- 10% credit for downtime
Enterprise SLA
For mission‑critical operations
99.99%
- 99.99% uptime
- 15‑minute response (24/7)
- 2‑hour on‑site repair
- 25% credit for downtime
In writing
Financial credit guarantee
| Downtime (per month) | Standard SLA | Business SLA | Enterprise SLA |
|---|---|---|---|
| > 0.1% (≈ 44 min) | 5% credit | 10% credit | 25% credit |
| > 0.5% (≈ 3.6 hours) | 10% credit | 25% credit | 50% credit |
| > 1% (≈ 7.2 hours) | 20% credit | 50% credit | 100% credit (free month) |
Credit calculator
What would an outage give back?
Enter your monthly fee and how long the service was down. We apply credits to your next invoice automatically.
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Uptime ⇄ downtime converter
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Real‑time monitoring
Our NOC watches your network 24/7. We often fix issues before you notice them.
Automatic credits
No need to claim – we apply credits to your next invoice automatically.
Monthly reporting
Detailed uptime reports, incident logs and root‑cause analysis.
Independent audits
Our SLA performance is audited quarterly by a third‑party firm.
Ironclad
Ready to secure your business with an ironclad SLA?
We’ll tailor a guarantee package that matches your risk tolerance and budget.